FAQ

Service Questions

How long does it take to clean my vehicle?


In most cases, your car will be cleaned between 20-90 min based on the wash package you select. This may vary based on the size and cleanliness of your vehicle. We will send you a notification once your vehicle has been Ecoshined!




I purchased an interior cleaning. How will you get my keys?


Unless pre-determined by your employer, the vehicle check in and key drop off point will be located at our green Ecoshine tent. Additional information and location will be provided in the event details section when reserving your slot.




Where should I park my car if I reserved a spot for the car care event?


In most cases, there will be a designated row where all cars to be washed will park. Look for our green Ecoshine tent or an Ecoshine staff member upon arrival. There will also be parking location details when reserving your spot. Feel free to contact us anytime to help find us!




What if I need to cancel my wash reservation?


Simply let us know through our contact page and we will be happy to either reschedule or cancel your reservation. We kindly ask that you only reserve to secure a spot if you fully intend on getting your car cleaned in order to prevent a scenario that others may not be able to reserve due to last minute cancellations.





Payment Questions

What payment methods do you accept?


At this time, we only accept credit/debit payment methods. Wash purchases will be done after your desired wash has been completed to your satisfaction.




How can I tip my Ecoshiner?


After swiping your card when paying for your wash, you will be asked if you would like to tip your Ecoshiner.




I have reserved a Car Care Event spot to have my car cleaned at my office. When do I select and pay for my wash service?


Wash selection will be done during vehicle check-in and key drop off. Once you return to pick up your keys and have been invited to check your newly cleaned vehicle to ensure it has been cleaned to your expectation, you will pay for your wash purchase. To review the different packages we offer, click the pricing link below. See Pricing





Product and Cleaning Questions

Is Ecoshine a detailing service?


We consider ourselves as a hybrid between a typical cleaning to expect at a full service car wash and a full detail. Although we won't spend hours detailing your car with waxes and buffers, our products will give a detailed look and feel at less than a third of the price (and time)!




I have a lot of pet hair in my vehicle. Will you be able to get it all out?


Certain types of pet hair and/or carpet make it more difficult to fully remove. While pet hair removal is not part of our wash service nor guaranteed, we will do our best to get as much as we can out for you.




Where should I put my personal belongings inside my vehicle?


To help our professionals clean your car entirely, we ask that you put all personal belongings in the back trunk or in an area that you may not need cleaning. If there are specific items that you would like thrown away by us, please include that in the notes when signing up for the package. Please note that if there are a ton of belongings in the vehicle, we will likely not be able to clean your interior and ask that you remove them from areas like your seats and flooring. We will notify you if we are unable to clean your vehicle's interior for this reason.




What is Paint Armor?


Paint Armor is a special polish and paint sealant that will give you that "just-waxed" look and feel. Not only will it give you a brilliant shine, but its antistatic properties will help repel dirt and grime, keeping your car cleaner longer. You will absolutely LOVE this stuff!




What is Super Gloss?


Super Gloss is a polish and depth enhancer that will help give it that mirror-like finish that you have to see to believe! Works best on darker colors.





General Questions

What are the operating hours?


We will be washing cars Monday - Friday during the times of 8:00AM-5:00PM. For the Car Care Events, we will be washing cars during your employer's business hours (within 8-5) unless there is a specific need where you need your car washed by a certain time.




Is "rinseless" washing safe for my car?


It absolutely is! The secret is in the revolutionary chemicals and process. Our professionally trained staff sprays an even mist on the entire exterior of the car that will break down and remove the dirt and grime thats on your vehicle. Once the dirt and grime are encapsulated, we are able to remove it with an ultra-soft microfiber cloth that leaves nothing behind other than a brilliant shine. This also allows us to clean your car without leaving any mess behind. Other than seeing how great your car looks after we are done, you would never know we were even there!




How are your products safe for the environment?


All of our products are 100% biodegradeable made with no petroleum solvents and no listed hazardous ingredients. This means its safe for your vehicle, the environment, and the people that use them!




How much water am I actually saving compared to other car wash alternatives?


Different types of car wash alternatives use different amounts of water to clean a car. The worst option is to clean your car at home, which can use as much as 140 gallons (1,050 water bottles) of water per vehicle. Not only that, but much of the water runs off into local streams that can contaminate the environment. Washing your car at an automatic car wash is a better option than washing at home. Although actual gallons of water per vehicle varies from one to another, studies show that the average amount of water used at an automatic car wash (conveyor or in bay automatic) uses around 55 gallons (413 bottles of water) per vehicle. With Ecoshine, we only need about 1 bottle of water in order to provide a high quality wash that works just as well if not better than either of these options, making it by far the best choice to clean your car. You are litterally saving HUNDREDS OF GALLONS OF WATER (and thousands of water bottles!!) by going with Ecoshine. Go ahead and give yourself a pat on the back!





  • Facebook - White Circle
  • LinkedIn - White Circle
  • Instagram - White Circle

© 2020 by Ecoshine® Mobile Car Care, LLC

Ecoshine® is a registered trademark of Ecoshine® Mobile Car Care, LLC and not affiliated with any other Ecoshine brand.